We're in this together!

I hope this finds you and your family healthy and safe.  As our retail store is temporarily closed to help flatten the curve....

• Our team is working from home to service your needs with full and timely paychecks. 

• We have implemented a safe service plan for our weekly pool and hot tub customers.  

• We are closely monitoring email communication and providing free deliveries to your doorstep.  

• Technical service requests are scheduled after meeting the CDC guidelines to keep both you and our staff safe.

• Ron, Randy and I are closely monitoring any developments and adjusting procedures required to keep us all healthy!

As we approach the first day of Spring tomorrow and just a few days with your children at home, I want to share a glimmer of light...  It won't be long before your swimming pools can be opened for the season.  Once the ice/snow melts from the cover and the pool water thawed, we can start openings!  Next week, Alyssa will email you with the opening service schedule. 

We have noted the CDC guidance: "There is no evidence that COVID-19 can be spread to humans through the use of pools and hot tubs.  Proper operation, maintenance, and disinfection (e.g. with chlorine and bromine) of pools and hot tubs should remove or inactivate the virus that causes COVID-19." www.cdc.gov/coronavirus/2019-ncov/php/water.html  

• Please limit the people in the pool and surrounding area to 10 or less.

• Confirm none of your guests have had a fever, cough or have been exposed to the virus.

• Perform proper and regular disinfection of common entry points (handrails, ladders, gates, latches, doorknobs, etc.).

We would like to recognize how fortunate we are at Waterfront, we are privileged with our health, economic stability, a community that supports our company, a dedicated staff that cares for each other like family, and the comfort that most of our work is outdoors.  We are blessed with this amazing health care facility!  Many of our clients are in the front-lines, risking their well being to help those in need.  To all of you, we are grateful!

Let's all do the hard thing of social distancing, care about others enough to stay away...Together, we can win this fight! 

Please reach out with any questions or concerns, take care of each other and watch for your opening schedule email next week!

Be well,

Michelle Petersen - General Manager
414 Service Court NE
Rochester, MN. 55906
www.waterfrontspaandpool.com
(507)529-8484